CAREERS

Media Links is a Global Provider of Technology Solutions for the Convergence, Transport and Management of Media over IP


Thank you for your interest in joining Media Links. Our Emmy® Award winning team has earned the respect of our industry as early leaders in driving technological change and standardization for the transport of media over IP. Many of the advanced features most common in today’s transport technology were pioneered by Media Links.

We take pride in our customer-driven global company culture and are very proud to encourage and support a multi-cultural environment in all of our offices around the world. As a company, we have grown by our achievements in designing, building, and delivering exceptional technology solutions, software, and professional services. Our success comes from our exceptional employees’ individual contributions and teamwork.

We invite you submit your resume or CV to our human resource teams.

For opportunities in Japan, please email your resume or CV to: query@medialinks.co.jp

For opportunities in the Americas, please email your resume to: jobs@medialinks.com

For opportunities in Australia, rest of Oceania, South Asia, and Southeast Asia, please email your resume or C.V. to:
info@medialinksaustralia.com.au

For opportunities in EMEA, please email your resume or C.V. to: jsmith@medialinks.com

Open Positions:

Accountant - Business Planning & US Team Leader

Accountant – Business Planning & US Team Leader

Location: This position is based in Media Links’ United States headquarters in Windsor, CT in the Hartford metro area.

The “Accountant-Business Planning & US Team Leader” will support the Media Links global organization by providing “management accounting” services consisting of product business case development; operational budgets; analysis; metrics reporting; and other accounting functions in direct support of product development, management information and product operations. The individual in this position will also serve as “team leader” of the US-based accounting team, acting as the point person for US-specific tax coordination and statutory accounting tasks and providing high-level supervision of a small accounting team.

You will work closely with the global Product Line Management team, R&D, CFO & corporate finance team, marketing, sales organization and the CEO to create a process for, and then develop and manage, relevant multi-year business cases for new product development and provide ongoing analysis and life-cycle tracking. In addition, in partnership with sales management, you will provide monthly sales reporting on both a global as well as regional level together with ongoing forecasts, analysis and trending.

In this role, you will be embedded into the business teams and be a critical partner in the Company’s strategic process and product planning.

  • Collaborate with Product Line Management team to create an updated, relevant and consistent process for business case development on a multi-year scale. Design templates; determine criteria; identify input data (manufacturing costs; labor costs; overhead; support costs; marketing; etc.) and output requirements; identify performance metrics and acceptable ranges and go/no-go criteria; etc. After management approval, execute plan.
  • Provide leadership of the business case process, including initiation for proposed new product development or enhancement/features to existing products. Insure accuracy of data and timeliness of response from multiple team members. Analyze results of each case and provide summary and recommendations for each to management.
  • Provide ongoing monitoring of approved product business cases, including monthly tracking of performance and cost metrics, and deliver meaningful comparisons against original business case assumptions and recommendations for any necessary corrective action.
  • Rationalize product business cases to the Company’s multi-year strategic plans. Assist in evaluating path to maximize revenue and lowest investment while supporting the Company product and market strategy
  • Collaborate as a part of global Finance team and with outside firm on US-unit statutory accounting and manage corporate tax filing requirements.
  • Provide high level supervision of small US-based accounting team.
  • Collaborate with department managers, product owners and corporate accounting to develop annual and interim operational budgets. Assist in evaluation, finalization and consolidation.
  • From a business management perspective, prepare and present monthly P&L tracking and “beyond the numbers” analysis, paying particular attention to product performance and market needs. Discuss trending and predictions; suggest corrective action where necessary.
  • In collaboration with global and regional sales management, provide accurate monthly reporting and analysis “beyond the numbers” of revenues, backlog, pipeline, etc. by region and product line and comparison to forecast and plan. Insure accurate tracking of SalesForce.com and SAP data.
  • Perform other business and/or financial projects as assigned.

Support Specialist, Network Management Products

Support Specialist, Network Management Products

Location: This position is based in Media Links’ United States headquarters in Windsor, CT in the Hartford metro area.

 

The Support Specialist, Network Management Products will be the Subject Matter Expert (“SME”) and primary technical support engineer for Media Links’ “Element Management System” software application. Our EMS product is an advanced network management application that provides real-time monitoring, reporting and control of our market-leading, WAN-based networking technology for the delivery of broadcast-quality video and data over IP. You will provide product support and technical expertise to customers; interface with Sales, product management and customers; assist with product testing; and create and manage documentation, This position will interface with the third party developers in Europe, communicating issues, bugs, and customer needs; manage the support from the developers; and provide accurate and ongoing information to management. The individual will work with our sales and marketing teams in, solutions design, customer demonstrations, and similar activities. As the product’s SME, the individual will be the primary path for support and support escalation from other support engineers. On call rotation for support will be necessary.

  • Serve as Subject Matter Expert for the Media Links “EMS” software product, being completely fluent with the application’s operation, installation, setup & configuration, support, and integration with other Media Links’ products into an operational system.
  • Be highly knowledgeable about the use of the product in customer environments in telecom and broadcast, and assist customer and Company personnel in the development of product solutions.
  • Become highly competent on Media Links other product lines and be capable of providing support on end-end solutions of Media Links products.
  • Insure “world-class” customer support for resolution of product technical issues, either on own or by engaging and managing other resources, either internal or through the third-party developer.
  • Assist in the creation of and execution of product test plans and procedures as well as recording results for both internal and customer-based testing and evaluation.
  • Serve as an “expert” conduit for communication of relevant customer and product needs and opportunities to our sales and product management teams.
  • Act as escalation point for troubleshooting advanced application/network/systems issues
  • Train customers and internal staff on the EMS product.
  • Participate in the Company’s presence at trade shows
  • Provide mission-critical after-hours technical support to customers and internal support team.
  • Other tasks as directed by management

Technical Support Engineer / Network Products

Technical Support Engineer / Network Products

Location: This position is based in Media Links’ United States headquarters in Windsor, CT in the Hartford metro area.

 

The Technical Support Engineer / Network Products will provide world-class technical support to Media Links’ customers in the Americas. The individual in this position will be a key member of the technical support team in the resolution and management of both hardware and software issues, deployment of customer solutions, and configuration and testing of systems, operating from both within the headquarters office as well as customer locations in the field.

  • Expeditiously and accurately analyze, develop solutions and resolve customer technical issues either through own work or through collaboration with both local and world-wide technical support team. Accurately document issues, root cause analysis, resolution and other necessary data.
  • Provide technical support for customer lab trials and evaluations either via remote or via on-site presence, including creation of test plans, procedures and recording of results
  • Provide on-site support for high profile customer events
  • Participate in the preparation and/or review of system, application and deployment designs. Create and maintain technical documentation.
  • Provide customer premise installation, configuration, test and turn up of hardware and software applications
  • Lead testing process, develop test plans and complete acceptance testing of Media Links’ Products, particularly network switch products and network management systems (“NMS”).
  • Provide Technical Hot Line remote support to customers
  • Provide after-hours On Call telephone and email support and participate in work hours and On Call support rotation
  • Provide training to customer and other Media Links’ personnel
  • Provide assistance to customers in network design and deployment of Media Links’ products
  • Provide network technology knowledge and expertise to customers and coworkers
  • Provide customers with real-time guidance on how to troubleshoot network related issues
  • Other tasks as directed by management