Support Services

Media Links’ worldwide customer care team is dedicated to helping you resolve technical issues and reduce downtime through its support services organization. Our support plans are designed to help you maximize the investment you have made in Media Links solutions.

The television and media industry is undergoing fundamental changes and transitions, and our professional services & support team offers technological leadership to help you navigate the complexities you may come across.

Media Links offers a full breadth of support options to assist you in keeping your network and Media Links equipment & software up and running smoothly.

BASIC SUPPORT

  • Access to technical support resources during business hours, including support engineers via email, telephone, and remote diagnostics.
  • Depot repair services offer 7 business day repair or replacement of defective hardware.
  • All software updates and releases1

PREMIUM SUPPORT

  • An extensive menu of services designed for mission critical operations where downtime is not an option.
  • Access to technical support engineers via email or telephone 24/7/365.
  • Advance hardware replacement for defective hardware shipped within a maximum of 24 hours (same day if possible).
  • Expedited repair services and turnaround time.
  • Discounted rates for packaged Professional Services, on-site support and training.
  • All software updates and releases1

CUSTOMIZED SUPPORT SERVICES

We will create a package of support services and service level agreements appropriate to your requirements.

Contact your local Media Links support team:

East Asia:

support@medialinks.co.jp

Americas:

support@medialinks.com

Oceania, South Asia, Southeast Asia:

support@medialinksaustralia.com

Europe, Middle East, and Africa:

jsmith@medialinks.com

1. Software updates do not include chargeable new features and products.

Maximize your investment, minimize your risk

Media Link’s Worldwide Support, Services and Training teams offer best practices and multiple options to help keep your technology infrastructure running optimally

Support, Training, and Professional Services offerings may differ slightly by region. Please contact your Media Links sales representative for complete information regarding our services offerings in your region.